Deliveries to collection points are free for orders over €300.

Home deliveries have a fixed cost that is calculated during the purchase process according to your location.

We process all orders within 24–48 business hours.
Delivery times vary depending on the destination:
• Spain: 2–5 business days
• Europe: 3–7 working days

Yes, we ship across Europe using trusted carriers.

We accept returns within 14 days of delivery. The product must be in the same condition, unused, and with all included components.

Yes. All our products are 100% authentic and undergo a professional verification process before being put on sale.

Each item displays its exact condition according to our scale:
• New – Unused, in perfect condition.
• Excellent – ​​Minimal signs of use, almost imperceptible.
• Very good – Minor signs of use, fully functional and in great condition.
• Good – Visible signs of use that do not affect its functionality.

The photos always correspond to the actual product you will receive.

Packaging: We ship every order with ZELAE packaging, and only include original boxes or accessories if they appear in the photos.

Although some items may be new or unused, all are considered second-hand items, sourced from private customers or collectors.

Yes. We photograph each item individually.
You will receive exactly what you see in the pictures.
If the original packaging appears in the photos, it is included; if it does not appear, it is not included.

We accept debit and credit cards, Shop Pay, Apple Pay, Google Pay, and other secure methods available at checkout.

Yes. All transactions are protected by encryption and bank-level security protocols.

Yes, depending on your country you will have different options available to make the payment in installments.

Simply enter it during checkout and it will be applied automatically.

We offer an automatic discount:
When you add two or more items to your cart and the total exceeds €300, a 10% discount will be automatically applied to one of the items.
You don't need a code — the system calculates it automatically during the purchase process.

You can write to us directly via WhatsApp or through the contact form available on the website.